Various Themes of Commencing Six Sigma Projects

There are several ways of identifying a six sigma project. Six Sigma Training in Delhi by Advance Innovation Group, helps you understand several such ways, few of them are mentioned below-

 

VOC – Voice of Customer

Something we should know about voice of customer like customer complaints. Voice are gathered of customer interaction will always be one of the most critical things to start the project. Customers are free for choices, our competitors are not sleeping. Its imperative to understand that what customer desire is, listing to customer complaints, will be helping business processes improve such complaints. On the positive side may be customer suggestion handling will be a great thing. If you are unable to adhere to the customer promised SLAs that is great VOC.

VOP/VOB – Voice of Process or Voice of Business – Something not as per organization report. My margins are being impacted, my revenue is not as per decided, I am being hit on attrition. To meet customer needs you have designed some internal processes, you are being hit by answer rate and the reason you are being hit by answer rate because you have some basic unscheduled leaves (Voice of Process). Revenue numbers – Absentism, attrition, ramp-up time, operations, road balancing, process, reducing bottle-neck removal, repeated error, excessive rework, efficiency in productivity, cycle time reduction etc.

VOIE – Voice of Internal Employees – You are talking to your employees and they are dissatisfied extra, could be one matrix to start 6 sigma project.

COPQ – Cost of poor quality – This is all about profit, cost of poor quality in terms of rework, rejection, loss of branding, loss of repeat business.

FTR/FTY – First Time Right or First Time Yield – Every single task should be first time right. First time yield percentages may be one of the most preliminaries to start a six sigma project.

RTY – Rolled Throughput Yield – If you understand a business process as a system, there are several processes that are being performed to get final output. Fox example “Recruitment”. Recruitment is not a process, it is a system and it constitutes of several processes like “Recruiting process, screening process, interview process, finalization process and joining process. First time right of each of these processes

RTY is nothing but talking about several processes. Lets say a simple AIG joining processes.

 I have about 1000 people who visited my websites, Out of 1000 people who visited our websites only 100 people enquired about our product, out of 100 enquired about my product only 60 visited my center. Out of 60 visited my center only 40 showed interest in joining. Out of 40 who showed interested 38 joined in. So if you look at these individual business processes, and want to calculate “First time Right scores”. So the FTR scores would be 100/1000, so my yield is about 10%. Yield here is 60/100, yield here is 40/60, yield here is 38/40. If I were to multiply all of them it becomes my RTY. So my RTY

RTY = 100/1000 * 60/100 * 40/60 * 38/40 = 38/100. My current RTY is 38/100. Out of 1000 opportunities. Best RTY is 1. Out of 1000 you should meet 1000 target.

OTD – On Time Delivery – One of the most critical things that we always should pursue to satisfy customers.

RR – Return Rate – Whatever investment you have done you always want to get something out of it.

N.P.R. – Number of Problem Reports.

Thus SixSigma Training in Delhi by Advance Innovation Group will help in understanding and applying these ways in identification of an improvement project.